Below you will find answers to several frequently asked questions. If you do
not find the answer you were looking for please contact us at
1-989-285-1188 support@discoutartoutlet.com
Product Questions
Do you sell
prints or posters?
Will the
print I receive look exactly like the online image?
Ordering Questions
What form of
payment do you accept?
Can I order
by phone?
Will my
online transaction be safe?
Will I be
charged sales tax?
How can I
check the status of my order?
Shipping Questions
What carrier
do you use?
How long will
it take for my order to arrive?
Do you offer
expedited shipping?
How will my
item be packaged?
What if my
item is damaged upon arrival?
Return Policy Questions
Do you
accept returns?
Product Answers
Do you sell prints or posters?
All of the prints that we carry are produced using either the lithographic or
serigraphic printing process. They are printed on high quality archival acid
free paper. Posters are produced using lower quality inks and are printed on
thin high gloss stock.
Will the print I receive look exactly like the online
image?
Our prints are professionally edited for maximum viewing but it is hard
to capture the depth & vibrancy of colors with online image. The prints look
much better when viewing in person.
If the colors in the print you receive do not match your décor like you
anticipate we have a will gladly accept the item as a return. We have a 100%
money back guarantee. Please view our 100% money back guarantee policy page
for more information.
Ordering Questions
What forms of payment do you accept?
We accept all major credit cards:
- Visa
- MasterCard
- Discover
- American Express
Can I order by phone?
Yes, you can order by calling, 1-989-285-1188.
If ordering by phone, please mat & frame the print as you wish, add it to the
shopping cart, & print the page out to use as reference.
Will my online transaction be safe?
We are fanatical about protecting your information. We have employed the
industry’s most trusted secure server software, SSL or “Secure Socket Layer”
encryption. We guarantee that your online transaction will be 100% safe.
Please visit our Privacy & Security policy page for further information.
Will I be charged sales tax?
All orders shipping to the state of Michigan are subject to a 6.0%
sales tax. Orders shipping to any other state will not be charged sales tax.
How can I check the status of my order?
You can log into your account to check the status of your order or you
can call at 1-989-285-1188 or email us at
support@discountartoutlet.com. Our business hours are Monday through
Friday, 9:00 am to 5:00 pm EST. Please have your order number available for
faster service.
Shipping Questions
What carrier do you use?
All orders are shipped Via FedEx Home Delivery or USPS Priority
depending on the size & weight of your order.. Orders can be tracked by
visiting www.fedex.com/us or
www.usps.com
How long will it take for my order to arrive?
Since all artwork is custom framed we require up to 10 business days to
process & ship your order. Most artwork will be shipped within 5 business
days. Once the item ships, it will take 1-5 business days to arrive via FedEx
ground shipping depending on your location. You can view transit times by viewing the
Fed-ex
Ground
transit map. We are located in Michigan. If your order is shipped
out via USPS Priority it will take 2-3 business days.
Do you offer expedited shipping?
Because we custom frame all orders we do not have any upgraded shipping
services at this time.
How will my item be packaged?
We pack all orders using FedEx & USPS guidelines. Following these guidelines
insures that your framed art has the best protection possible for its journey
to you even under the most severe conditions. Every Framed item is shipped in our lab-tested secure
packaging to ensure that it will arrive undamaged.
What if my item is damaged upon arrival?
We have shipped out thousands of pictures & our experience has been
that less than ½% of packages we ship are damaged in transit. If your framed
art does arrive damaged please contact us within 3 days of receipt of package.
We will file a claim with the carrier send you out a replacement at no cost to
you. You may be asked to provide a digital image of the product to accompany
the claim. You also need to keep all packing materials, the box, & the damaged
item in case the carrier chooses to inspect it. Please call
1-989-285-1188 or email us at support@discountartoutlet.com
Return Policy Questions
Do you accept returns?
Absolutely, yes! You can buy with confidence from Discount Art Outlet,
knowing that you are protected by the best on-line custom framed return
policy. We offer our customers a 100% Satisfaction Guarantee---no questions
asked return policy. If you are not satisfied with your custom framed art
please call us at 1-989-285-1188 or email us at
support@discountartoutlet.com
to get a Return Ticket authorization (RTA) within 30 days of receipt of your
order. We can refund you by crediting your card, giving you store credit, or
exchanging your returned item for a different one—you choose! All credit card
refunds will be processed within 48 hours of the safe arrival of your framed
art to us. Please do not attempt to return you framed art without a Return
Ticket authorization. After you have received your RTA here are some
guidelines to follow:
- Use the original packing materials & make sure the framed art is safely
secured.
- Enclose a copy of your packing slip or
- On a full piece of paper write your name, phone number, & email.
- Use packing tape to seal the box seams.
- Legibly write your RTA number on the return label
- We recommend you use UPS or FedEx shipping services to ship your return.
- Make sure you package is insured.
